Terms of Service

Version 1.0 · effective 16 October 2026

Article 1. Parties and acceptance

1. These Terms of Service ("Terms") are an agreement between agerelab ("we" or "agere") and you as a user of agere/org.
2. You accept these Terms and the Privacy Policy when you tick the consent box during sign-up. We record the document version and the time you accepted.
3. If you create an Organization or pay on behalf of a business, you confirm that you are authorized to bind that business. In that case, "you" also means that business (the "Customer").
4. You confirm that you are at least 18 years old and legally capable of entering into this agreement.
5. These Terms, the Privacy Policy, the Refund Policy, and the Early Bird Program Terms (participants only) form one agreement. If they conflict, the order of precedence is: the Early Bird Program Terms, then these Terms, then the Refund Policy.

Article 2. Definitions

Article 3. Accounts and Organizations

1. Provide accurate account information and keep it up to date.
2. One account is for one person. Accounts may not be shared to avoid per-Seat billing.
3. Keep your password and access to the account you sign in with confidential. You are responsible for activity from your account. If you suspect unauthorized access, tell us right away at support@agereorg.com.
4. The Owner and Admins decide who is invited and what they can open. The Customer is responsible for making sure every invited member uses the Service in line with these Terms.
5. One account can create up to 5 Organizations.

Article 4. Plans and prices

1. Prices are in rupiah and are the amounts you pay.
2. Plan features are listed on the pricing page at www.agereorg.com/harga. Features marked "Coming soon" or shown only as illustrations are not yet available and are not part of what you pay for.
3. We may change prices or plan contents with at least 30 days' notice. Changes apply from your next renewal, except for prices locked for you.

Article 5. Trial

1. Every new Organization gets a 14-day trial with all Team plan features, with no payment method required.
2. Trial AI Credits: 500 credits if the Organization creator uses a verified email address on their own domain, or 150 credits if they use a free email service. Sign-ups with disposable email addresses do not get a trial.
3. A trial is given once per verified email domain and once per creator account.
4. At our discretion, a trial may be extended once by 14 days for Organizations with at least 3 Active members and 1 project.
5. We remind the Owner and Admins on day 10 and day 13. If the trial ends without payment, the Organization moves to the Free plan under Article 6.6. Unused trial credits end with the trial.

Article 6. Payment, Seats, renewal, and cancellation

1. Payment. Only the Owner and Admins can choose a plan and pay. Payments are processed by our payment service partner through the methods available on the payment page, such as QRIS, virtual accounts, and cards. We do not store your card details.
2. Seats. The number of Seats billed is the number of Active members at the time of payment, with a minimum of 3. This number is recalculated at every renewal. Members added or removed during a Billing period do not change the current bill and do not create prorated charges or refunds.
3. Renewal. We do not charge automatically. A renewal invoice is issued 7 days before the Billing period ends and is due on its last day. Reminders are sent 7 days and 3 days before, and on the due date.
4. Late payment. After the due date, you get a 7-day grace period with all features still active. If the invoice is still unpaid after the grace period, the Organization moves to the Free plan under Article 6.6.
5. Changing cycles. Switching between the monthly and yearly cycles takes effect at the next renewal, without proration. Upgrading from Free to Team takes effect once payment is received.
6. Moving to Free. Changing plans never deletes data and never widens access. If the Organization exceeds the Free plan limits:
   • Active members above 5 are paused. The order kept is: the Owner, then Admins, then members with the most recent activity. The Owner and Admins can change this selection at any time.
   • Organizations with 6 or more Active members get 7 days of grace after the trial ends before members are paused.
   • Active projects above 5 become read-only. The five most recently edited projects stay editable.
   • Everything paused or read-only comes back when the Organization returns to the Team plan.
7. Cancellation. The Owner or an Admin can cancel the subscription in Manage › Subscription. Cancellation takes effect at the end of the current Billing period, and the Service stays active until then. The cancellation can be withdrawn before the period ends. Refunds are covered by the Refund Policy.
8. Invoices. Invoices use the legal name and address in the Organization's billing profile. Make sure these details are correct before paying.

Article 7. AI Credits

1. Plan AI Credits are granted on the 1st of each month at 00:00 WIB and do not carry over to the next month. In the first month, the allowance is proportional to the days left in that month.
2. AI Credits are shared by all members of the Organization. The credits for each use are calculated from the model cost actually incurred, with a minimum of 1 credit. Remaining credits are shown in the credit meter.
3. If AI Credits run out, only AI features stop until the next allowance. All other features keep working. An AI run already in progress may finish, and any excess is deducted from the next allowance.
4. AI Credits have no monetary value, cannot be moved to another Organization, cannot be exchanged for money, and end if the Organization is closed.
5. We may temporarily stop deducting AI Credits for certain features. This does not become a permanent right.
6. If additional AI Credits become available for purchase, purchased credits are valid for 12 months from purchase and are used after the current month's plan allowance runs out.

Article 8. AI features

1. AI features produce AI Suggestions, such as a task list from a goal. No task is created or changed before a user approves the suggestion.
2. AI output may be wrong, incomplete, or unsuitable for your needs. Review every suggestion before approving it. Content you approve becomes your decision and responsibility.
3. To run AI features, the text you write and the necessary project context are sent to AI model providers. We use only providers that do not retain that data (zero data retention). Email addresses and account identity data are not sent to the model.
4. Do not enter specific personal data into AI features, such as health, biometric, personal financial, criminal record, or children's data.
5. AI features are not used to make decisions that have legal effects on a person.

Article 9. Customer Content

1. Customer Content remains the Customer's property. We claim no ownership over it.
2. The Customer grants us a limited permission to store, display, process, and transmit Customer Content, only as needed to provide, secure, and improve the Service.
3. The Customer warrants that it has rights to the Customer Content and a lawful basis to process other people's personal data entered into the Service.
4. The Owner can request a copy of Customer Content in CSV or JSON format through support@agereorg.com before the Organization is deleted. We send it within 14 business days after the request is verified.
5. We may use your suggestions and feedback to improve the Service without any obligation to you.

Article 10. Processing of personal data

1. Roles. For account, security, and billing data, we are the personal data controller under the Privacy Policy. For personal data within Customer Content and Organization membership data, the Customer is the controller and we are the processor.
2. Instructions. As a processor, we process data only to run the Service under these Terms and the settings made by the Owner or Admins in the Service.
3. Our obligations as a processor:
   • keep data confidential; only personnel who need access can access it;
   • apply the security measures described in the Privacy Policy;
   • use sub-processors within the categories in the Privacy Policy, give the Owner their names on request, and notify the Owner at least 30 days before adding a new sub-processor; a Customer who objects may stop subscribing and get a refund under the Refund Policy;
   • help the Customer respond to data subject requests;
   • notify the Owner without delay, and no later than 48 hours after we become aware of a personal data breach affecting Customer Content, so the Customer can meet its obligations;
   • delete data after the Organization is deleted, in line with the retention periods in the Privacy Policy.
4. Customer obligations: have a lawful basis for processing, inform data subjects that their data is processed in the Service, and enter only the data needed.
5. Customers who need a separate data processing agreement can contact support@agereorg.com.

Article 11. Prohibited use

You and your Organization's members may not:

• store or share content that violates Indonesian law, including content that violates decency, involves gambling, defames, spreads hate, or infringes others' intellectual property rights;
• upload malicious software, or try to access accounts, Organizations, or systems you have no right to access;
• reverse engineer, copy, or automatically extract data from the Service without our written permission;
• place an unreasonable load on the Service, or circumvent plan limits, AI Credits, trials, or billing, for example by creating many Organizations or accounts for repeated trials;
• use invitations or emails from the Service to send spam;
• resell the Service without a written agreement with us;
• use AI features to produce unlawful or misleading content.

Article 12. Availability and support

1. We aim to keep the Service available at all times but do not guarantee that it will be free of interruptions. The Free and Team plans have no service level agreement (SLA).
2. We announce maintenance that affects you in advance whenever possible.
3. Support is available at support@agereorg.com. Team plan requests are answered within 2 business days. Free plan requests are answered on a best-effort basis.
4. We may add, change, or discontinue features. If we remove a core function of a paid plan, we give at least 30 days' notice, and you can stop with a refund for the unused remainder of the period.
5. We back up data regularly, but keep your own copy of information that is critical to your business.

Article 13. Leaving and termination

1. By you. You can leave at any time:
   • cancel your subscription under Article 6.7;
   • delete your account in Settings after leaving all Organizations; if you are the only Owner of an Organization, contact support@agereorg.com to transfer ownership first;
   • request deletion of an Organization through support@agereorg.com. The Organization enters a 30-day waiting period, and its data is then permanently deleted within 7 days.
2. By us. We may suspend or end access for a breach of Article 11, bills unpaid after the grace period, a legal order, or a real security risk. We give notice in advance unless the situation is urgent or notice is prohibited by law.
3. After termination by us, the Owner can request a copy of Customer Content within 30 days, unless prohibited by law.
4. If we shut down the Service entirely, we give at least 60 days' notice, refund the unused remainder of the period, and give you the chance to take a copy of your data.

Article 14. Warranties

The Service is provided as is. To the extent permitted by law, we give no warranties other than those written in these Terms, including any warranty that the Service or AI output is fit for a particular purpose.

Article 15. Limitation of liability

1. To the extent permitted by law, we are not liable for indirect losses, such as lost profits, revenue, or business opportunities.
2. To the extent permitted by law, our total liability for all claims relating to the Service for one Organization is limited to the amount the Customer paid us in the 12 months before the event giving rise to the claim. For the Free plan, the limit is Rp1,000,000.
3. These limits do not apply to losses caused by our intent or gross negligence, to personal data protection obligations that by law cannot be limited, or to consumer rights guaranteed by law.
4. The Customer is responsible for third-party claims arising from Customer Content or from a breach of Article 11 by its members.

Article 16. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, internet or cloud provider outages, and government decisions. We will tell you as soon as possible. If the disruption lasts more than 30 days, you can stop with a refund for the unused remainder of the period.

Article 17. Changes to these Terms

1. Every version of these Terms has a version number and an effective date.
2. Changes that are adverse to you or that meaningfully change your rights and obligations are announced at least 30 days before they take effect, by email to the Owner and Admins and in the app. You are asked to accept the new version the next time you sign in.
3. If you do not agree, you can stop before the change takes effect and receive a refund for the unused remainder of the period.
4. Minor changes, such as wording fixes or new features, may take effect without prior notice.

Article 18. Governing law and disputes

1. These Terms are governed by the laws of the Republic of Indonesia.
2. Disputes are first settled by deliberation within 30 calendar days of written notice from either party.
3. If deliberation fails, disputes are settled at the competent district court. These Terms do not limit consumers' right to out-of-court dispute resolution under consumer protection regulations.

Article 19. Language

These Terms are made in Indonesian and English. If the two differ in meaning, the Indonesian version prevails.

Article 20. Miscellaneous and contact

1. We may transfer this agreement to a successor of our business with notice to the Owner. You may not transfer it without our written consent.
2. If any provision is found invalid, the other provisions remain in force.
3. Not exercising a right does not mean waiving it.
4. Notices by email to the Owner's and Admins' account addresses, or in the app, are valid written notices.

All questions, including help, problem reports, personal data, billing, and refunds, go to support@agereorg.com.